Service Impacts: Coronavirus Advisory

(Updated 12/21/2022)

 

To contact our Customer Service Call Center please call (831) 425-8600, open 7 days a week 8am-5pm, or to contact ParaCruz please call (831) 425-4664, open 7 days a week, 8am-5pm.

 

While Santa Cruz METRO has lifted the mandatory face mask mandate for vaccinated persons, METRO strongly recommends the use of face masks while onboard METRO vehicles and while entering a Transit Center.

 

As always, the health and safety of our community is our number one priority. We apologize for any inconvenience.

 

For more information on METRO’s Commitment to Safety go here or for more information on METRO’s added safety measures go here.

 

Service and Facility Impacts:

Transit Centers:

  • METRO strongly recommends the use of face masks while onboard METRO vehicles and while entering a Transit Center
  • Customer Service Windows at Watsonville and Santa Cruz Transit Centers are open Monday – Friday, 8AM – 5PM, Closed for lunch: 12:00PM – 1:00PM and closed for breaks 10:00 — 10:15AM and 3:00 – 3:15PM
  • Customer Service Call Kiosk available at Pacific Station & WTC 7 days a week, 8am - –5pm

Bus Service:

  • METRO strongly recommends the use of face masks while onboard METRO vehicles and while entering a Transit Center
  • As of July 5, 2021, capacity limits for all buses have been removed
  • Please adhere to all posted protocol while on the bus

Paratransit Service:

  • METRO strongly recommends the use of face masks while onboard METRO vehicles and while entering a Transit Center
  • To book a ParaCruz ride or apply for eligibility, please call (831) 425-4664 7 days a week, 8am - 5pm