Service Impacts: Coronavirus Advisory

(Updated 3/1/2021)

Free Fares for COVID-19 Vaccine Appointments

To contact our Customer Service Call Center please call (831) 425-8600, open 7 days a week 8am-5pm, or to contact ParaCruz please call (831) 425-4664, open 7 days a week, 8am-5pm.

 

Please note that METRO must enforce the Transportation Security Administration’s (TSA) Security Directive (SD) 1582/84-21-01: Security Measures- Face Mask Requirements, implemented January 21, 2021, requiring persons per Federal law to wear a mask while using public transportation and while inside a Transit Center. Failure to comply constitutes a violation of Federal law. The Order defines a mask as a 2-ply material covering the nose and mouth of the wearer and excludes face shields and bandanas. To read the full TSA Security Directive go here.

 

As always, the health and safety of our community is our number one priority. We apologize for any inconvenience.

 

For more information on METRO’s Commitment to Safety go here or for more information on METRO’s added safety measures go here.

 

Service and Facility Impacts:

Transit Centers:

  • Federal law requires mandatory face masks when inside our transit centers or using any of METRO’s services. Complimentary face coverings are available onboard our buses as supplies last
  • Customer Service Windows at Watsonville and Santa Cruz Transit Centers are open Monday – Friday, 8AM – 12PM (Noon), Closed 10:00 — 10:15am for breaks
  • Customer Service Call Kiosk available at Pacific Station & WTC 7 days a week, 8am - –5pm

Bus Service:

  • Federal law requires mandatory face masks onboard all of our vehicles: No Mask, No Ride (unless exempt, which an advanced accommodation will be required)
  • Seated bus capacity as of May 1, 2021:
    • Hwy-17 bus capacity is limited to 18 passengers
    • Capacity limits for all other buses, except the Hwy-17 buses, have been removed
  • Please adhere to all posted protocol while on the bus

Paratransit Service:

  • Federal law requires mandatory face masks onboard all of our vehicles: No Mask, No Ride (unless exempt, which an advanced accommodation will be required)
  • To book a ParaCruz ride or apply for eligibility, please call (831) 425-4664 7 days a week, 8am - 5pm