Customer Call Center
Open weekdays, 8am - 5pm
Dial (831) 425-8600

(Dial 711 for CRS Hearing & Speech Impaired Services)

See Holiday Calendar for specific closures.

We provide:


Santa Cruz Transit Center Customer Service Hours

River Front Customer Experience Center
Open Monday - Friday, 8am - 5pm


603 Front St., Downtown Santa Cruz

(831) 425-8600


Watsonville Transit Center Customer Service Hours

WTC Customer Service Window
Open Monday - Friday, 8am - 5pm

Customer Service Call Kiosk 7 days a week, 8am–5pm


475 Rodriguez Street, Downtown Watsonville

(831) 425-8600



Read the METRO’s Commitment to Safety Page for information on all of METRO’s added safety and prevention measures.


We welcome your compliments, suggestions, or complaints about our service.

Please choose the most appropriate report from the list below:


You may also speak with a representative by phone or in person and they will submit a report on your behalf.

What happens after submitting a report?

  • METRO staff will investigate your concerns.
  • You may be contacted for additional information.
  • When this process is completed, you will be contacted regarding the outcome.
  • Allow ten business days for a response.

We thank you for taking the time to help us improve your public transit system.