Reasonable Modification

 

Santa Cruz METRO does not discriminate against individuals with disabilities in the provision of transportation services and is committed to ensuring that no person, solely by reason of his or her disability, is excluded from participation in, is denied benefits of, or is subjected to discrimination under any Santa Cruz METRO’s programs or activities.

 

Santa Cruz METRO considers all requests for reasonable modifications of its policies, practices or procedures when necessary to avoid discrimination on the basis of disability. Santa Cruz METRO is not required to grant requests for reasonable modifications that would fundamentally alter the nature of the Santa Cruz METRO services, programs or activities; are not needed for access to Santa Cruz METRO services, programs or activities; or present a direct threat of injury to other persons or property. Due to the fact-specific nature of requests, individual decisions and one-time modifications are not precedential. If a modification is determined later to be unnecessary for the requesting individual to use the requested transit service, a fundamental alteration, or unsafe for other person(s) or property, Santa Cruz METRO may discontinue or change the modification.

 

If a customer believes they have been discriminated against by Santa Cruz METRO on the basis of a disability, they may submit a Request for Reasonable Modification via the Santa Cruz METRO Support Ticket Center or complete request for Reasonable Modification form (Appendix A).

 

If an individual is unable to write because of a disability and needs assistance in completing any form, District staff will assist by scribing the complaint by phone. Please contact our Customer Service Department at 831-425-8600.

 

Requests for reasonable modifications are handled by Santa Cruz METRO’s Chief Operating Officer (COO), who can be reached as follows:

 

By Phone: (831-426-6080) or Fax (831-426-9471)
By email: (This email address is being protected from spambots. You need JavaScript enabled to view it.)
By US mail:

Santa Cruz METRO
Attention: Margo Ross (COO)
110 Vernon Street, Santa Cruz, CA 95060

 

COO will evaluate all requests for reasonable modifications, and provide a written response to the individual requestor within ten (10) business days.



Santa Cruz METRO’s ADA Complaint Procedure.

009 Paracruz 1280x600

 

 

METRO ParaCruz is Santa Cruz METRO’s ADA Complementary Paratransit service offering accessible door-to-door shared rides for people who are not able to use the bus due to a physical, cognitive, or psychiatric disability.

 

METRO ParaCruz provides people with disabilities a level of access to mass public transportation that is comparable to the rest of the community.

 

METRO operates a fleet of safe, clean, modern and accessible large buses, small buses, and minivans, connecting people to educational, business, medical, shopping, social, and other destinations. All METRO fixed route buses and ParaCruz vehicles are accessible to any customers needing the use of a ramp or lift to board a METRO vehicle.

 

Santa Cruz METRO ParaCruz is a shared-ride service, providing door-to-door public transportation for people who have a temporary or permanent physical, cognitive, or psychiatric disability that prevents them from making some or all of their trips on METRO’s fixed route bus system.

 

Customers may arrange for an assistant to travel with them.  Rides are scheduled in advance, and frequently include picking up and dropping off other customers along the way.

ParaCruz Customer Guide

How To Apply

For ParaCruz Report

ParaCruz Reservations and Customer Service Hours

  • Rides must be reserved at least one day in advance of the ride.
  • Reservations may be arranged between the hours of 8:00am and 5:00pm
  • Call (831) 425-4664 Dial 711 for CRS Hearing & Speech Impaired Services

ParaCruz Service Area

  • METRO ParaCruz provides service to any destination within Santa Cruz County that is within three-quarter (¾) miles of an operating bus route.

ParaCruz Service Days and Hours

The days and hours that paratransit service operates reflect the days and hours that METRO local fixed route bus service operates in same area (excluding Amtrak Highway 17 Express).

  • If fixed route bus service operates limited trips, paratransit service will be available only during the times when those fixed route bus trips are operating
  • Weekend and holiday paratransit service will only be provided when and where local fixed-route bus service is operating
  • METRO ParaCruz operates additional evening hours to correspond with certain fixed routes, and operates limited hours (6:00am to 10:30pm)
  • Call for more information (831) 425-4664 (Dial 711 for CRS Hearing & Speech Impaired Services)

ParaCruz Fares

  • Paratransit Fares
    • A Reservationist will inform the paratransit passenger of the exact fare at the time of booking the ride.
    • Single one-way fares are $4.
  • Premium Fares
    • For will-call returns, a paratransit passenger will pay twice the $4 base fare ($8)
    • For a re-dispatched vehicle, a paratransit passenger will pay four times the $4 base fare ($16)

Pre-paid ParaCruz coupons are available

Mobility Devices

ParaCruz Color Secondary

 

Our printable Customer Guide PDF booklet is available here.

Nuestra versión imprimible en español de nuestro folleto PDF de Guía del Cliente está disponible aquí..

 

(Adobe Acrobat Reader is required). 

You may also call METRO ParaCruz at (831) 425-4664

(Dial 711 for CRS Hearing & Speech Impaired Services).