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Santa Cruz METRO - Housing Authority Partnership

Housing Authority Residential Pass Program

Available Now!

 

The Santa Cruz METRO and the Housing Authority of Santa Cruz County have partnered to give residents living in 19 Housing Authority properties free rides on METRO’s local fixed routes.

 

Ride METRO to work, doctor appointments, play and more for free! View our routes and schedules.

Signing Up is Easy!

  1. Contact the Housing Authority Pass Administrator at This email address is being protected from spambots. You need JavaScript enabled to view it. or (831) 454-5952
  2. Download the METRO Splash Pass app on your phone. For details on METRO’s Splash Pass, visit scmetro.org/apps.
    • If you prefer, a METRO Cruz Card to tap on the farebox is available as an alternative.
  3. Using Splash Pass, click the 3 bars in the upper right corner, click Profile, and sign up for an account. The email address used to sign up must match the email address provided to the Housing Authority Pass Administrator. Your monthly pass will be sent directly to your Splash Pass app.

* Highway 17 Express and ParaCruz not included

Download the Housing Authority Residential Pass Program flyer

Q: Who qualifies for the Housing Authority Residential Pass Program?

A: Adult residents of 19 specific properties managed by the Housing Authority. Please contact the Housing Authority Pass Administrator at This email address is being protected from spambots. You need JavaScript enabled to view it. or (831) 454-5952 to see if you qualify. A reminder - K-12 students may ride METRO local routes for free as part of the Youth Cruz Free program. Cabrillo College and UCSC students are eligible for passes through their school. Children who are not yet in school but are less than 48” in height may ride free with an adult who has a pass or pays a regular fare.

Q: When does the Housing Authority Residential Pass Program start and end?

A: The Housing Authority Residential Pass Program begins July 1, 2023, and will run as a one-year pilot program until June 30, 2024. After the term of the pilot program, the Housing Authority and METRO will review the success of the program to determine next steps.

Q: How can I view METRO’s routes and schedules?

A: METRO posts all system maps, routes, and schedules on our website at scmtd.com/routes. Additionally, METRO publishes our maps and schedules quarterly in our Rider’s Guide, Headways, available throughout the County and at METRO Transit Centers. A PDF version of Headways is also posted to scmtd.com.

Find other useful trip planning tips here.

Q: How can riders stay up to date with route alerts and schedule changes? Does METRO offer any real-time route alerts?

A: METRO keeps riders informed of route changes through several platforms:

  • METRO Real-Time: METRO has launched Santa Cruz METRO Real-Time. METRO Real-Time has bus arrival predictions, a system map showing actual bus locations on the route, trip planner, and option to subscribe to service alerts.
  • Schedule-by-Stop: Allows riders to search for any Location (Bus Stop or Transit Center) and view today's scheduled arrival at that location in complete detail.
  • Agency Email Alerts: Subscribe to receive email alerts regarding agency announcements and general information, board of directors, and other upcoming agency events.
  • METRO News Bulletins shows quarterly service changes and current posted service alerts.

Q: What rules should I follow to ride the bus?

A: For the safety of you, other riders, and our operators, METRO does ask all riders to follow our Code of Conduct Policy while onboard our vehicles, at Transit Centers, and while at a bus stop. Please visit scmtd.com/en/riders-guide/riding-tips for details. To view METRO’s complete Code of Conduct Policy, visit scmtd.com/Code-of-Conduct.

Q: What is METRO’s One Ride at a Time program and how can I participate?

A: Beginning in January 2023, every ride on a METRO bus donates to our partners in protecting the environment, the Monterey Bay National Marine Sanctuary Foundation and the Bay of Life Fund thanks to GO Santa Cruz. Make your impact today. 25 logged rides = $10 donation. To learn more and register, visit One Ride at a Time.

To participate, track your rides on GO Santa Cruz.

Q: Who should I contact if I have a question?

A: METRO’s Customer Service Department is here to assist you 7 days a week from 8AM – 5PM by phone at (831) 425-8600 or email This email address is being protected from spambots. You need JavaScript enabled to view it..

 

To see additional FAQs,visit.