Department Overview

Planning & Development is a new METRO Department of 5 professional staff, created in 2015, to address the financial structural deficit which led to the 19% service level reduction in September 2016.


Department staff includes:

  • Manager
  • Grants and Legislative Analyst
  • Schedule Analyst
  • Transportation Planner
  • Planning Analyst

METRO currently provides 27 different routes which carry over 5 million passengers and operates over 225,000 hours and 3.3 million miles of service annually. METRO maintains over 4 transit centers and 850 bus stops, almost 500 of which have benches and nearly 200 of which have shelters.

Recent History (2013 – 2017)

Ongoing Planning Projects

For more details on the projects identified below please read METRO Service Planning Status staff report.

  • Fare Restructuring Analysis
    • METRO’s Board of Directors voted to postpone the Fare Restructuring Analysis.
  • Service Planning
    • Next four quarterly service changes
    • UCSC Articulated bus pilot project proposed for introduction in January 2018
    • Watsonville Circulator proposed for introduction in 2019
    • City of Santa Cruz Transportation Demand Management (TDM) project
    • Fare restructure and fare media (tickets and passes) improvement planning
    • On-Board Survey
    • Transportation Network Companies
  • Grants

Historical Documents

Regional Planning Partners

  • SCCRTC - Santa Cruz County Regional Transportation Commission
  • AMBAG - Association of Monterey Bay Area Governments
  • VTA - Valley Transit Authority (Santa Clara County)
  • MST - Monterey - Salinas Transit (Monterey County)
  • TAPS - Transportation and Parking Services (UC Santa Cruz)


Customer Communication

METRO thanks you for your valuable input to the 2016 COA service reduction process and your ongoing comments through Customer Service Reports on issues you may have with the METRO system.

Please continue to use the Customer Service Report for issues related to service and stop issues. However, if you’d like to provide comments about current or future service or facility planning, please email the Planning Dept at This email address is being protected from spambots. You need JavaScript enabled to view it. or write to the Planning Department at 110 Vernon St, Santa Cruz CA 95060.

last updated: 9/25/2017