Customer Call Center
Open 7 days a week, 8am - 5pm
Dial (831) 425-8600

(Dial 711 for CRS Hearing & Speech Impaired Services)

Pacific Station Customer Service Window now open
Monday - Friday, 8am - 12pm (Noon)

See Holiday Calendar for specific closures.


We provide:

 

Santa Cruz Transit Center Customer Service Hours

Pacific Station Customer Service Window now open
Monday – Friday, 8am -12pm (Noon)

The lobby remains closed to the public until further notice

 

920 Pacific Avenue, Downtown Santa Cruz

(831) 425-8600

 

Watsonville Transit Center Customer Service Hours

Customer Service booth and interior lobby remain closed to the public until further notice

 

475 Rodriguez Street, Downtown Watsonville

(831) 425-8600

 

 

 
 

To speak with a Greyhound Agent: call (831) 423-1800 or (831) 423-4082

 

Read the METRO’s Commitment to Safety Page for information on all of METRO’s added safety and prevention measures.

 

We welcome your compliments, suggestions, or complaints about our service. 

Please choose the most appropriate report from the list below:

 

You may also speak with a representative by phone or in person and they will submit a report on your behalf.

What happens after submitting a report?

  • METRO staff will investigate your concerns.
  • You may be contacted for additional information.
  • When this process is completed, you will be contacted regarding the outcome.
  • Allow ten business days for a response.

We thank you for taking the time to help us improve your public transit system.