Visit the METRO Customer Service Representative Team.

We provide:

To speak with a representative,
call us during business hours:

(831)425-8600 (Monday-Friday)

(Dial 711 for CRS Hearing & Speech Impaired Services)

 

Santa Cruz METRO Center (SCMC)

Located inside the lobby
at 920 Pacific Avenue, Downtown Santa Cruz.
Open Monday through Friday,
and holidays if local bus service is provided.

Business Hours: 7:00am to 6:00pm

For Discount Photo ID: 7:00am to 5:30pm

For Lost & Found: 7:00am to 5:45pm

 

To speak with a Greyhound Agent:
call (831)423-1800 or (831)423-4082

Watsonville Transit Center (WTC)

Located inside the lobby
at 475 Rodriguez, Downtown Watsonville.
Open Monday through Friday,
and holidays if local bus service is provided.

Business Hours: 7:00am to 6:00pm

For Discount Photo ID: 7:00am to 5:30pm

For Lost & Found: 7:00am to 5:45pm

 


We welcome your compliments, suggestions, or complaints about our service. 

Please choose the most appropriate report from the list below:

 

You may also speak with a representative by phone or in person and they will submit a report on your behalf.

What happens after submitting a report?

  • METRO staff will investigate your concerns.
  • You may be contacted for additional information.
  • When this process is completed, you will be contacted regarding the outcome.
  • Allow ten business days for a response.

We thank you for taking the time to help us improve your public transit system.

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