Visit the METRO Customer Service Team at both main Transit Centers.

 

 

We provide:

Call Center (831) 425-8600

(Dial 711 for CRS Hearing & Speech Impaired Services)

Monday-Friday 7am to 6pm

Saturday-Sunday 8am to 5pm

See Holiday Calendar for specific closures.
 

Santa Cruz METRO Center (SCMC)

Customer Service Booth located inside the lobby
at 920 Pacific Avenue, Downtown Santa Cruz.

 

Booth Hours: 7am to 6pm

Lobby Hours: 6am to 11pm

 

See Holiday Calendar for specific closures.

 

Watsonville Transit Center (WTC)

Customer Service Booth located inside the lobby
at 475 Rodriguez, Downtown Watsonville.

 

Booth Hours: 8am to 5pm

Lobby Hours: 5:30am to 9pm

 

See Holiday Calendar for specific closures.

 

 
 

To speak with a Greyhound Agent: call (831)423-1800 or (831)423-4082

We welcome your compliments, suggestions, or complaints about our service. 

Please choose the most appropriate report from the list below:

 

You may also speak with a representative by phone or in person and they will submit a report on your behalf.

What happens after submitting a report?

  • METRO staff will investigate your concerns.
  • You may be contacted for additional information.
  • When this process is completed, you will be contacted regarding the outcome.
  • Allow ten business days for a response.

We thank you for taking the time to help us improve your public transit system.