Coronavirus Advisory
(Updated 11/20/2020):
- Customer Service Call Center (831) 425-8600 is open 7 days a week 8am-5pm
- Customer Service Call Kiosk available at Pacific Station & WTC 7 days a week, 8am–5pm
- Pacific Station Customer Service outside window is currently closed, check back for updates & reopening date
- WTC Customer Service outside window is currently closed, check back for updates & reopening date
- Watsonville & Santa Cruz Transit Center interior lobbies remain closed to the public
Bus Service:
- Mandatory Face Covering: No Mask, No Ride
* unless exempt, which a face shield will be required
- Please adhere to all posted protocol while on the bus
- Maximum of 10 – 15 passengers per size of METRO bus:
- Per the Santa Clara County Public Health Order, Hwy 17 bus capacity is limited to 8 passengers plus 2 ADA seats
- For more details on METRO's Safety Policy visit METRO's Commitment to Safety page
Paratransit Service:
- Mandatory Face Covering: No Mask, No Ride
* unless exempt, which a face shield will be required
- To book a ParaCruz ride or apply for eligibility, please call (831) 425-4664 7 days a week, 8am-5pm
- Maximum of 4-5 passengers per METRO ParaCruz Vehicle
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