Coronavirus Advisory
(Updated 11/20/2020):
- Customer Service Call Center (831) 425-8600 is open 7 days a week 8am-5pm
- Customer Service Call Kiosk available at Pacific Station & WTC 7 days a week, 8am–5pm
- Pacific Station Customer Service outside window is currently closed, check back for updates & reopening date
- WTC Customer Service outside window is currently closed, check back for updates & reopening date
- Watsonville & Santa Cruz Transit Center interior lobbies remain closed to the public
Bus Service:
- Mandatory Face Covering: No Mask, No Ride
* unless exempt, which a face shield will be required
- Please adhere to all posted protocol while on the bus
- Maximum of 10 – 15 passengers per size of METRO bus:
- Per the Santa Clara County Public Health Order, Hwy 17 bus capacity is limited to 8 passengers plus 2 ADA seats
- For more details on METRO's Safety Policy visit METRO's Commitment to Safety page
Paratransit Service:
- Mandatory Face Covering: No Mask, No Ride
* unless exempt, which a face shield will be required
- To book a ParaCruz ride or apply for eligibility, please call (831) 425-4664 7 days a week, 8am-5pm
- Maximum of 4-5 passengers per METRO ParaCruz Vehicle
- Santa Cruz METRO does NOT issue transfers on Local service
- Save money by purchasing a Day Pass in advance, or from the Operator
Monterey Salinas Transit (MST)
Santa Cruz METRO Passengers to MST:
- Santa Cruz METRO transfers or Day Passes cannot be applied towards the purchase of any MST fare media
- MST will honor a free valid Santa Cruz METRO transfer as payment for:
- passengers boarding lines 26, 27, 28 and 29 at the Watsonville Transit Center
- passengers boarding line 78 at the Santa Cruz METRO Center (Pacific Station)
- MST will NOT honor transfers issued from the Amtrak/Highway 17 Express service
- MST will honor Santa Cruz METRO discount photo ID for travel on any MST route along with the appropriate discount fare
- MST does NOT honor Santa Cruz METRO 31-Day passes
MST Passengers to Santa Cruz METRO:
- Santa Cruz METRO will honor free valid MST transfers for one-way travel within the Santa Cruz METRO service area as far as Santa Cruz Metro Center (Pacific Station)
- There is no additional fare to travel to Santa Cruz when boarding with an MST transfer
- Obtain a transfer when you first board MST
- An MST transfer will be issued on line 78 for free travel on any one Santa Cruz METRO bus with the exception of Amtrak/Highway 17 Express service
- Santa Cruz METRO will honor MST discount photo ID for travel on any Santa Cruz METRO route along with the appropriate discount fare
- MST GoPasses are not honored by Amtrak/Highway 17 Express
Valley Transit Authority (VTA)
Amtrak/Highway 17 Express Day Passes (Day, 31-Day) :
- Allow unlimited rides on ALL Santa Cruz METRO & VTA Local routes
- VTA Light Rail Transfers are issued ONLY with:
- Highway 17 Express Day Pass, Highway 17 Express Cruz Pass, and Cruz Cash cards
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