Coronavirus Advisory
(Updated 11/20/2020):

Customer Service Call Center (831) 425-8600 is open 7 days a week 8am-5pm
Customer Service Call Kiosk available at Pacific Station & WTC 7 days a week, 8am–5pm
Pacific Station Customer Service outside window is currently closed, check back for updates & reopening date
WTC Customer Service outside window is currently closed, check back for updates & reopening date
Watsonville & Santa Cruz Transit Center interior lobbies remain closed to the public

Bus Service:

Mandatory Face Covering: No Mask, No Ride
* unless exempt, which a face shield will be required
Please adhere to all posted protocol while on the bus
Maximum of 10 – 15 passengers per size of METRO bus:

Per the Santa Clara County Public Health Order, Hwy 17 bus capacity is limited to 8 passengers plus 2 ADA seats

For more details on METRO's Safety Policy visit METRO's Commitment to Safety page

Paratransit Service:

Mandatory Face Covering: No Mask, No Ride
* unless exempt, which a face shield will be required
To book a ParaCruz ride or apply for eligibility, please call (831) 425-4664 7 days a week, 8am-5pm
Maximum of 4-5 passengers per METRO ParaCruz Vehicle

System Map - Winter Service (Starts 12/10/2020) Back to Fall

Route:

Winter Route 20 Alerts

Quarterly Service Updates

Route 20 – UCSC via Westside

Weekdays: The 10:15pm trip will not operate.

Weekends: A 10:20am trip will be added. The 8:20pm trip will not operate.

All Alerts and News Bulletins

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